~~~ Delivery information ~~~
PACKAGING AND DISPATCH - We usually dispatch specimens within 2 working days of receiving payment. On the rare occasions that it will take longer for dispatch we will let you know timescales upfront before payment is made. We have a lot of experience in packaging minerals and take a great deal of care to ensure that they reach you in pristine condition.
DELIVERIES WITHIN THE UK - Our standard delivery method is Royal Mail First Class Recorded. This service requires a signature on delivery, therefore you'll either need someone to be at the delivery address who can sign for the package or be able to collect it package from your local depot. Alternative delivery options such as guaranteed next day or second class signed for can normally be arranged on request. Postage costs will depend on the size and nature of the specimen(s) ordered, however as a guide the price for small packages is typically about £6.
INTERNATIONAL DELIVERIES - Our standard delivery method is Royal Mail International Signed For with insurance for the full value of the specimens(s). Alternative delivery options such as courier services may be available on request. Please note that we will declare the full value of the specimens on customs documentation where required and it will be the responsibility of the buyer to pay for any import duties. The cost will depend on the specimens ordered and the country to be delivered to, if you would like an estimate of postage costs before ordering please contact us and provide details of the specimen(s) of interest and the delivery address
FREE POSTAGE AND PACKAGING - For orders worth £200 or more we offer free postage and packaging using the standard postal services detailed above.
RETURNS - If when you receive your specimen it does not meet your expectations you may return it and receive a full refund subject to the terms and conditions of our Returns Policy.
Please see our Terms and Conditions page for further information about delivery and returns.